- 1. Questions about Client's Profile
- 1.1. What is Client's Profile?
Client's Profile (https://secure.liteforex.com/) – is a secure zone of LiteForex web-site, which gives the access to all non-trading operations with the accounts. You can open and delete trading accounts, deposit and withdraw money from them and make the internal transfer form one account to another. Besides, Client's Profile allows you to review your personal information, change the passwords, leverages, check the information about your accounts and make many other non-trading operations, concerning account and profile management.
For more details please follow this link: http://www.youtube.com/watch?v=ee2xpepmXn4&list=PLE88FA899055E5B9D&index=17&feature=plpp_video.
- 1.2. How to create Client's Profile?
To create Client's Profile follow the link https://secure.liteforex.com/en/profile and click at the option “Create Personal Profile”. Kindly fill in all the gaps, paying attention to help topics appearing on the right (all the data should be indicated by Latin symbols) and after that click on “Continue”. For entering the Client's Profile https://secure.liteforex.com/en/profile/login you should indicate your email address and the password from cabinet.
The registration process is described on the following video: http://www.youtube.com/watch?v=Um85XkrfJyM&list=PLE88FA899055E5B9D&index=1&feature=plpp_video.
- 1.3. How many profiles can 1 client have?
According to the rules of our company one person can’t have several profiles. Nevertheless, you are entitled to have up to 10 active accounts in your single personal profile at one time.
- 1.4. How to verify your e-mail?
While registration procedure, you will get the e-mail with activation code. You should indicate the code at your profile in a special field or follow the link from the e-mail. If you didn’t receive the activation code, then kindly refer to our Clients’ or Technical support department in LIVE CHAT or using other options: https://secure.liteforex.com/en/contacts
- 1.5. How to verify the phone number?
In order to verify the phone number you should enter the Client's Profile and click at the option “Client’s profile”. Click at the red inscription “Unactivated”, which is situated on the right from the graph “Phone status” and indicate the symbols form the picture. In case if your phone number was defined as mobile, you will get the sms with activation code. If your phone was defined as land-line, our verification department will receive the application and will contact you soon for phone verification. If you didn’t receive the sms for verification, kindly contact our Clients’ support department via LIVE CHAT or via other options: https://secure.liteforex.com/en/contacts
- 1.6. How to change the phone number?
To change the phone number kindly enter your Client's Profile and click at the option “Client’s profile”. Click at the icon with pencil symbol, which is situated on the right from the graph “Phone number”, indicate the new phone number and click at the icon with tick symbol and after that confirm the changes by answering to your security questions. Kindly take into account that the modified phone number will require the new verification.
- 1.7. How to change the residential address?
In order to change the residential address you should enter the Client's Profile and click at the option “Client’s profile”. Click at the icon with pencil symbol, which is situated on the right from the graph “Billing address”, indicate the new address and click at the icon with tick symbol and after that confirm the changes by answering to your security questions. Kindly take into account that the modified residential address will require the new verification.
- 1.8. How to verify the Client’s Profile?
For full verification please upload the copy of your passport and the copy of the document, confirming your residential address. For this purpose kindly enter the Client's Profile and click at the option “Client’s profile”. In the right column in the string “Client's identity docs” click at the option “View/Upload” and follow the instructions.
- 1.9. Which documents does the company accept for verification?
For name confirmation the client should upload legal governmentally-issued, identifying document with his photograph on it. It may be a governmentally-issued passport, driver's license (for countries where the driver's license is a primary identification document) or local ID card (no company access cards). This document should be valid at least 6 more month after applying for verification. The document must also contain the date of expiry. For address confirmation the client should upload a bill with his own name and actual address on it no older than 3 months. It may be a utility bill, bank statement, affidavit, or other bill with his name and address from an internationally recognizable organization (mobile phone bills can’t be accepted).
Documents must be in English, in case of being in another language they must be translated and notarized.
Documents must be colorful, full-sized and of good quality. The size of file should be not more than 1 MB.
- 1.10. What does Profile Status mean?
The Profile status reflects how fully the profile is verified (confirmed). There are 3 levels of verification:
1. Profile status: Unverified
Withdrawal operations could be processed only via electronic payment systems that don’t accept credit cards. You can withdraw not more than 300.00$ per day and 1,000.00$ per month. In order to remove these restrictions, kindly verify the profile.
2. Profile status: Limited
Withdrawal operations could be processed only via electronic payment. You can withdraw not more than 500.00$ per day and 3,000.00$ per month. In order to remove these restrictions, kindly verify the profile.
3. Profile status: Verified
You don’t have any limits on the methods and amounts of withdrawal. To avoid any delays in processing the transactions, please make sure that your profile contains true and updated information.
- 1.11. How to change the password for Client's Profile?
In order to change the password for Client's Profile you should contact Clients’ Support Department and provide our specialists with all the requested information. If you forgot, lost or would like to change the password, you can use the password recovery option, situated at the login page of the Client's Profile (Forget password).
- 1.12. How to change the trader’s password?
To change the trader’s password kindly login to Client's Profile and click at the option “Trading accounts”, then click at the account number below and you’ll see the tab, where you can change the password. Click at the option “Change password” in the left column in front of the graph “Trader’s password”. You can also contact Clients’ support department and provide our specialists with all the requested information.
- 1.13. How to change the leverage?
In order to change the leverage, please log in to your Client's Profile, click at “Trading accounts”, then click at your account number and you’ll see the tab, where you can change the leverage. Click at the icon with pencil symbol, which is situated on the right from the graph “Leverage”, choose the new leverage and click at the icon with tick symbol and after that confirm the changes by answering to your security questions.
- 1.14. How to get access to terminal mail through the Client's Profile?
In order to get the access to terminal mail through the Client's Profile, please login to Client's Profile and choose the option “Trading accounts” then click at the required account number below. At thispage at the tab “Account Summary” you will find the column MT4 mail.
- 1.15. How to open real (live) trading account?
You can open your trading account in your Client's Profile, using the option “Open new account”. If you have not registered your Client's Profile yet, then kindly process the registration of the Cabinet before opening an account. Please read the package of regulation documents of LiteForex Group of Companies carefully.
More details on the process of opening real (live) trading account you may find here: http://www.youtube.com/watch?v=vQcdm1s19xA&list=PLE88FA899055E5B9D&index=2&feature=plpp_video.
- 1.16. How to zero the account balance?
In order to zero the account balance, please login to Client's Profile, choose the option “Trading accounts” and click at the button with the arrow in front of the account number (the arrow button is situated below the wrench icon) and after that confirm the changes by answering to your security questions.
- 1.17 How to delete the account?
In order to delete the account, please login toClient's Profile, choose the option “Trading accounts” and click at the button with the cross in front of the account number (the cross button is situated below the icon with basket) and after that confirm the changes by answering to your security questions.
- 1.18. How to register in affiliate program?
For registration in affiliate program use the button “Affiliate program” in your Trader’s cabinet. Kindly take into account that in order to register you should verify your profile fully.
- 1.19. How can I get LiteForex Card?
In order to get LiteForex card you should verify your profile fully. For applying for LiteForex Card you should enter the Client's Profile and click at “Trading accounts”. Here you should go to the bottom of the page and you’ll find a tab “Debit card accounts” and click at “Order LiteForex Card”. After that kindly fill in the registration form. The card will be issued and sent to the address indicated at the application form. Processing of applications and issue of the card can take up to 10 working days, the delivery depends on the method that you choose. More information is available at the web-site: http://www.liteforex.com/trading/liteforex-card/
- 1.1. What is Client's Profile?
- 2. Financial questions, deposits and withdrawals
- 2.1 How and where to deposit the account?
To deposit via credit card you can use payment systems “Moneybookers” or “Liqpay”. Bank wire transfers are available as well. To select this method of funding you should confirm your personal data by uploading appropriate documents and then click at the option “Deposit” – “Bank Wire Transfers”.
- 2.2 Rules of the company on deposit and withdrawal operations.
Please pay attention to certain rules of depositing and withdrawing money from your trading account. These measures are aimed to avoid risks while processing these transactions. Withdrawal from your trading account is only possible by the same method that you used for deposit. That means that if you used Webmoney for deposit, you will only be able to use the same purse at Webmoney for withdrawal. If you would like to use another payment system for withdrawal, we will be able to process that only if you make the deposit from the new purse and withdraw the money proportionally to both purses. Kindly take into account that the minimal amount of transaction is 1$.
- 2.3 How does the financial department work?
Working hours of the Finance Department: from 9 am till 9 pm, Monday to Friday (GMT+3). The funds are credited through the Client's Profile https://secure.liteforex.com/ automatically. Kindly pay attention that the deposits, sent directly to our purse are not credited automatically. After making such a transfer you should immediately contact the financial department and inform us about your deposit. You can do that by contacting the financial department by ICQ or email. You will be asked to provide the date, time, sum, sender purse number, receiver purse number and your trade account number.
- 2.4. Are maximum deposits limited in various account types?
There are no limitations for maximum deposits. However, it is recommended not to deposit over 3000 USD into “Lite” accounts. To calculate necessary deposit sum, which will allow you to trade comfortably on all the account types please use the trader’s calculator. More details about account types you can find at the web-site: http://www.liteforex.com/trading/account-types/ .
- 2.5. Are there any commissions or fees to pay while making a deposit?
When you deposit your account via electronic payment systems, you only pay the fees of the payment system you use. Our company doesn’t take any commissions for transactions. If applicable.eg: If you use Moneybookers and they charge a fee then you will have to pay only that fee.
- 2.6 I have transferred some funds into my account via Client's Profile, but the account wasn’t credited.
To find the payment you should contact the financial department via any convenient way and be ready to provide the following information:
- Trading account number.
- Electronic purse number.
- Payment sum.
- Payment date.
- Number of transaction (if applicable)
- 2.7 How to transfer the funds from one account to another?
Transfer of the funds from one trading account into another (in case both account numbers belong to the same person) is made automatically at the Trader’s cabinet using the option “Transfer”. This type of transaction could be made by client without the help of financial department. However there is a limit on amount of transfers - not more that 10 transfers per day.
- 2.8 How to withdraw the funds from the trading account?
You can withdraw funds in your Trader’s cabinet using the option Withdrawal via electronic payment systems: “Webmoney”, “Liberty Reserve”, “Moneybookers” , "OK Pay", “Alertpay” , "Perfect Money" or "Liqpay".
Bank wire transfers are available as well. Kindly pay attention to Anti-Money laundering policy of the company (the funds can be withdrawn strictly to the same purse and in the same currency, which was used for deposit) and on the level of verification, required for this or that method of withdrawal.
- 2.9 What is Pin-code and what to do in case of its’ loss?
At present Pin-code is used only for attaching the old accounts (which were created before October, 2009) to your personal profile. For accounts, opened in the current Trader’s cabinet, the Pin-codes are not used.
In case of loss of the Pin-code you should send the letter to support department via email email@example.com for LiteForex account type and firstname.lastname@example.org for RealForex/NDD account types and explain the problem in email, specifying your account number, full name, phone number and attaching your passport scan.
- 2.10. I have requested a withdrawal, but the request was cancelled. Why?
a) The Anti Money Laundering Policy rules were broken.
- You requested to withdraw funds to the system, different from the one you used for deposit.
- The funds were deposited from purse, different from the one you would like to use for withdrawal. Or the withdrawal currency is different from deposit currency.
b) Other reason. To check this question kindly contact financial department.
- 2.11. What is protection code?
Protection code is a special code you receive to terminal mail (trading platform e-mail) every time you withdraw funds by means of Webmoney. When your withdrawal request is executed and the money is in your Webmoney purse you have to complete the procedure by typing in the protection code. More details on the Webmoney website.
- 2.12 Withdrawal requests processing.
Withdrawal requests are processed manually by the financial department during its working hours. According to the user agreement the transfer is performed on a first-come-first-served basis within 1 working day from the request. Kindly pay attention to the fact that if you use the bank wire transfer, it can take up to 5 working days to process your transaction, depending on rapidity of the sender’s and beneficiary banks.
- 2.1 How and where to deposit the account?
- 3. General questions
- 3.1 Company working hours
Customer support department and Finance department work from 9:00 to 21:00 (GMT+3), Monday to Friday. Technical support department and Trading Operations department work twenty-four hours, from 00:00, Monday till 23:59, Friday (GMT+3).
- 3.2 Quoting timetable
Quoting is preformed in accordance with the Regulations, namely from 00:00:01 GMT +3 Monday to 23.59.59 GMT +3 Friday. During the period from 00:00:00 GMT +3 Satuday to 00:00:00 Sunday the market is closed. CFD’s are traded according to session times. The session schedule (for the countries that don’t switch to Summer Time/Winter Time): from 16:30:01 till 22:59:59 GMT+3 (indicated in the terminal), Monday to Friday. The session schedule for the countries that switch to Summer Time will be 1-hour different according to the season. Since shares in the terminal are provided by NYSE, they can be traded only in NYSE operational hours.
- 3.3. How to contact LiteForex team?
All the contact information is available in appropriate section at the web-site: https://secure.liteforex.com/en/contacts. The most convenient way of communication with our staff is LIVE CHAT, where you will find all the departments. You can also use e-mail, phones numbers, ICQ, Skype, Yahoo messenger.
All the means of communication with company’s representative are presented in the following video:
- 3.4. How to order a call-back?
The application form for ordering the call-back is available here: http://www.liteforex.com/support/callback/. If you fill in the application form, our manager will contact you at the precise time you indicated.
- 3.5. What does phone password mean?
Phone password – is easily recognized word that will be used to identify you as the account holder while contacting the support team, it is created by yourself while opening an account.
- 3.6. Where to find out the information about promotions held by LiteForex?
The information about current promotions held by LiteForex is available at the web-site: http://www.liteforex.com/promo/.
You can also watch the following video for more details: http://www.youtube.com/watch?v=dhM6nvqmwVQ&list=PLE88FA899055E5B9D&index=8&feature=plpp_video.
- 3.7. What bonuses can I receive in LiteForex?
The information about the bonuses offered by LiteForex is available at the web-site: http://www.liteforex.com/promo/bonuses/.
You can also watch the following video for more details:
- 3.8. I was supposed to get the bonus, but didn’t receive it. What should I do?
Kindly send the application to the department working with bonuses and promotions – email@example.com
- 3.9. What contests does the company have?
The information about the contests held by LiteForex is available at the web-site http://www.liteforex.com/promo/traders-contests/, http://www.liteforex.com/promo/demo-contests/.
More information on demo-contests you may find here: http://www.youtube.com/watch?v=Vz-fvG56ww8&list=PLE88FA899055E5B9D&index=10&feature=plpp_video.
- 3.10. What is Multirebate program?
Multirebate program is available at the web-site: http://multirebate.com/ and is intended to return part of the spread from each closed transaction. For traders registered in Multirebate we offer the maximum size of spread return – 1.5 pips for each closed transaction. More information about the program you can find at the web-site.
- 3.11. How to register in Multirebate program?
To register in Multirebate program kindly go to the web-site http://multirebate.com and click at the option “Register” – you will be forwarded to Client's Profile where you should login and open a trading account, which automatically will be registered in Multirebate. Kindly note that if the account was opened by any other way it won’t be registered in the program. It’s also impossible to attach the old account to Multirebate program.
More details on registration in Multirebate program you may find here: http://www.youtube.com/watch?v=ksVCBr_nx2U&list=PLE88FA899055E5B9D&index=15&feature=plpp_video.
- 3.12. What account types does LiteForex Group of Companies provide?
There are 4 types of accounts provided by LiteForex Group of Companies: Demo accounts, LiteForex accounts, RealForex accounts and NDD accounts. More details about each account type can be found at the web-site: MT4 Account Types and MT5 Account Types
- 3.13. How to change the type of account?
Different account types work on different servers, thereafter you can change the account type only if you open new account on another server in your Trader’s cabinet. After the account is opened it’s possible to transfer the funds from one account to another in the cabinet.
- 3.14. What is the difference between Demo and Real accounts?
Demo account is a perfect way to get acquainted with the Forex market. Trading conditions on Demo and Real accounts are identical: the orders’ execution techniques, procedure of quotation requests, parameters of opened positions are the same in real trading.
- 3.15. How to open a Demo account?
You need to download the terminal from sig4setup.exe and install it. After that go to top menu "File" - Open account.
For more details on the process of opening demo-account you may follow this link: http://www.youtube.com/watch?v=vQcdm1s19xA&list=PLE88FA899055E5B9D&index=2&feature=plpp_video.
- 3.16. How to restore the password from the Demo account?
Demo account password can’t be restored. If you saved an internal mail with your demo account registration data you can find your password there. Otherwise you will have to open a new demo account.
- 3.17. How to top up the balance on a Demo account?
It is impossible to deposit a demo account. You can open a new demo account.
- 3.18. What are multicurrency accounts?
Multicurrency accounts allow to deposit accounts in different currencies: U.S. dollars, EURO, Swiss francs and Rubles.
- 3.19. What is LFX or LiteForex Index (USDLFX, LFXJPY and so on)?
LiteForex Indexes or LiteForex’s currency indexes represent a tool devised by the staff of LiteForex group of companies for determining the degree of influence of a currency on the basket of major currencies.
The list of all the formulas as well as more detailed information are presented on the following page http://www.liteforex.com/trading/trading-instruments/indices/.
- 3.20. What is LiteForex card?
LiteForex card is a new secure way of instant transfer of the funds in more than 100 countries all over the world, where MasterCard ® trademark is represented. Clients of LiteForex Group of Companies can use LiteForex card as the usual debit card. It’s not required to attach the card to bank account or go through procedure of credit capacity verification. More information about LiteForex card is available at the following link http://www.liteforex.com/trading/liteforex-card/ .
- 3.21. Is it possible to open a Swap-free account?
Yes, our company provides such service. You can open such account in Trader’s cabinet or in case this option is unavailable contact our Client’s Support Department with application for changing the account type to Swap-free. You should also specify your email address, full name, phone password and your Maiden name.
- 3.22. What is leverage?
Leverage is a ratio of the margin sum to the credit given (1:100, 1:200, 1:500). 1:100 leverage means that you need to have a 100 times less sum on your deposit than it is required to open an order.
- 3.23. What leverage does LiteForex Group of Companies provide?
LiteForex offers the following leverages: For “Real” accounts from 1:50 to 1:200. For “Lite” accounts from 1:100 to 1:500. For NDD accounts from 1:50 to 1:500. You can select it yourself upon account opening. You can also change the leverage in Trader’s cabinet, using the option to change leverage in profile. Closing of currently opened positions is not required.
Video-tutorial on opening an investment account is available here: http://www.youtube.com/watch?v=U2VWz3CI7XU&list=PLE88FA899055E5B9D&index=16&feature=plpp_video.
- 3.24. Does the company provide the possibility for fiduciary investment (PAMM accounts)?
Yes it does. The fiduciary investment system provides the possibility to hand over your assets to a trader that possesses successful Forex trading experience and can increase your funds. A Client can register a PAMM project and act as a Manager, or invest in current projects. The “PAMM accounts” section of the site provides the monitoring of managers from which you can choose the one you like most, get to know the peculiarities of his work, contact him in case of need, discuss the trading strategy and then invest in the PAMM project of this manager.
If you have questions about the PAMM accounts, you can read the corresponding items of the FAQ by using this link http://www.liteforex.com/asset-investment/pamm-faq/#t0-f0, or you can get connected to the Live-chat of the “Asset Investments” service: livechat.
The video guide to investment accounts is available here: http://www.youtube.com/watch?v=U2VWz3CI7XU&list=PLE88FA899055E5B9D&index=16&feature=plpp_video.
- 3.25. Where to find Forex literature?
«LiteForex» is not an educational company, but we can offer 4 ways of purchasing the literature:
1) In special bookstores.
2) A lot of literature is available in the internet, just use Google or other systems to find a book of this or that author.
3) Some special Forex forums, can also contain the required information.
4) Use the web-site LiteForexPartner
- 3.1 Company working hours
- 4. Technical questions, trading terminal questions
- 4.1 What are the IP-addresses of trading servers
data-02.sig-demo.com 18.104.22.168 – for demo accounts;
eu.sig-pamm.com 22.214.171.124:443 - for NDD accounts.
- 4.2 Which trading terminal types are offered by LiteForex Group of Companies
We offer 2 versions of trading terminals both for Demo and Live account types: MT4 and MT5. Besides default trading terminal for PC working on Windows operational system, there are terminals for PDA and Smartphones with Android 2.1. or Windows mobile 5.0. (or better) operational system installed, for iPad, iPhone or Blackberry as well. You can download each version of the terminal at the download page Downloads.
More details on the process of downloading and installing of trading terminal you may find here:
- 4.3 What is Multiterminal?
The MetaTrader 4 MultiTerminal is designed for managing multiple accounts simultaneously. It is very useful for clients who manage investors' accounts and for traders working with multiple accounts simultaneously.
- 4.4 What are the most convenient and frequently used hotkeys in Metatrader?
F9 - new order
Ctrl + T - open/close terminal window,
Ctrl + O - open properties,
Ctrl + N - show navigator window,
Ctrl + Y - show period dividers on chart,
Ctrl + L - show volume on charts.
- 4.5 Where can I find a complete user guide for Metatrader 4
- 4.6 What is “Bid” and “Ask” (offer)?
This is a buy and sell price on the quotes you see, when you open or close an order. The difference between the two prices is called the Spread. All the charts in trading terminal are shown at "Bid" price. You can set up your terminal to show Ask price as well. To do that, kindly press F8 on the chart window and in the tab “General” put a tick “Show Ask Line”. "Buy" orders are opened under the price "Ask" and the closed under the price "Bid". "Sell" orders are opened under the price "Bid" and the closed under the price "Ask".
- 4.7 What is «Stop loss» (S/L) and «Take profit» (T/P)?
A «Stop loss» is an order, which can be put either upon opening the position, or after it is already opened. The goal of this order is to minimize loss, i.e. after the price reaches the set value, your position will be automatically closed with a fixed loss. Or with a profit if you set your S/L into zero value. A «Take profit» is basically the same order, but working in a reverse way, i.e. after the price reaches the set value, your position will be automatically closed with a fixed profit. For instance: as you open a long position (long means buy), you open a buy position up at Ask price, and close it at Bid price. In this case you can set “Stop loss” under Bid price and “Take profit” over Ask price. Subsequently, as you open a short position (short means sell), you open a sell position at Bid price, and close it at Ask price. In this case you can set “Stop loss” over Ask price and “Take profit” under Bid price. Now let’s assume you want to Buy 1 lot EUR/USD. You open a new order, request the current quote, select the required currency pair, enter the volume in lots, set the S/L and T/P (if needed) and press “Buy”. You have bought at Ask price 1.2453, which means Bid at that time was 1.2450 (spread is 3 points). A “Stop loss” order can be set under 1.2450. If you set it at 1.2400, it means that if the Bid price reaches 1.2400 your order will be automatically closed with a 53 points loss. A “Take profit” order can be set over 1.2453. If you set it at 1.2500, it means that if the Bid price reaches 1.2500 your order will be automatically closed with a 47 point profit.
- 4.8 A stop loss order was hit, while there was no such price on chart
This question often arises among beginners in "Sell" positions. It happens because the trader doesn’t take spread into consideration. Upon "Sell" order opening, the open price is "Bid" and the same price is shown on the chart. "Sell" order close price is "Ask", i.e. "Bid" price + spread. You can set up your terminal to show "Ask" price as well. To do so, press F8 on the chart window and in “General” tab put a tick “Show Ask Line”.
- 4.9 What are pending orders “Stop” and “Limit”? How do they work
These are orders which are opened when the price reaches the value set in the orders. A Buy/Sell Limit is executed only when the market price is (or is better) than the price set in the order. Buy Limit is usually placed under the current market price and Sell Limit is placed above the current market price.
Buy/Sell Stop is executed only when the market price is (or is worse) than the price set in the order. Buy Stop is usually placed above the current market price, and Sell Stop is placed under the current market price
- 4.10 What are the conditions for S/L, T/P, Stop and Limit orders?
For all currency pairs the order price must differ from the current market price (Bid or Ask, depending on the order direction) for at least a size of spread. You can not place any pending order closer to the current market price than it is stated in the «contracts specification» see "Stop&Limit"
- 4.11 What is “volume” in New Order menu and how is it calculated
- 4.12 "New order" button is inactive.
If the "New order" button is inactive, it means you logged into your account under Investor’s password. Re-login to your account under trader’s password. It allows complete account management; you can open, close or edit positions only using trader’s password. Investor’s password is for a view-only access: you will be able to login to check your account status but won’t be able to open, close or modify any of your positions.
- 4.13 "Sell" and “Buy” buttons are inactive
If "Sell" and "Buy" buttons are inactive, it means you have a wrong volume selected. For "Lite" accounts minimal volume is 0.1 lot and maximal is 100 lots. For "Real" accounts minimal volume is 0.01 lot and maximal is 100 lots. For more details see «MT4 Account Types» and «MT5 Account Types».
- 4.14 I can’t log in to my account, I keep getting “Invalid account” message. What should I do?
This can happen due to the following reasons:
1) You use wrong server when trying to log in.
data-02.sig-demo.com 126.96.36.199:443 – for demo accounts;
eu.sig-pamm.com 188.8.131.52:443 - for NDD accounts.
2) You enter an incorrect password.
3)You didn’t log in to your account for a long time and it was archived as dormant. Accounts inactive for 90 days are archived and removed from database of active accounts. Kindly contact manager to restore your account, please be prepared to tell your registration data.
- 4.15 I can’t log into my account, I keep getting “No connection” error. What should I do?
1) You have no internet connection
2) When using MetaTrader terminal at your workplace, it is quite likely that you are connected to the Internet via a firewall or a proxy-server. If so, try to activate operating through SOCKS5 or HTTP proxy servers in the settings: «Tools -> Options -> Server -> Proxy». In the worst case, ask your system administrator to open port 443 or to set up the mapping of the port for access to the trade server.
3) Antivirus Firewall software blocks port 443. In this case you should enter MetaTrader in the list of the allowed programs or open port 443;
- 4.16 What is the terminal time
In the “Market watch” window the time is GMT +3. You can’t change it.
- 4.17 I can’t trade. When I try to open an order, I get "Trade stream busy" message. What should I do
This message appears when a trade operation has failed (e.g. when you try to open a new order, when the previous one is not yet processed), due to server connection failure. To erase the query queue it is necessary to reboot your terminal.
- 4.18 Why did the account history disappear
If you don’t see account history in your terminal, please do the following: 1. Check your PC system date and time.
2. Right-click the account history tab and select “All history”. This way you can also see the history for any period
- 4.19 How do I calculate the point price?
You can use «trader’s calculator». There is also a formula, which looks like:
The cost of the point in deposit currency:
(Cross-rate of the currency of the order to USD) х (order volume in lots) х 100000 х (point) / (current rate)
where currency of the order is the first currency in the currency pair.
Point price (EURJPY) = 1.4344 х 1 х 100000 х 0.01 / 162.3 = 8.83
The cost of the point for CFD:
Volume (Volume in lots) х contract size х minimal price deviation
- 4.20 How do I calculate required margin for order opening?
You can use «trader’s calculator». There is also a formula which looks like:
Currency pairs ***/USD (direct quote) Volume (in base currency units) / leverage x open position moment rate = margin
Currency pairs USD/*** (reverse quote) Volume (in base currency units) / leverage = margin
Cross pairs ***/***
Margin = (lot volume) x (lot) x (current rate of the first currency of the currency pair to USD) / (leverage)
E.g for 1 lot EURJPY: Margin = 100000 x 1 x 1.3460 / 200
For all indices margin for each lot at 1:200 leverage is 500, at 1:100 leverage is 1000
CFD: Open price x Volume / 20 = margin
What commission is taken upon CFD order opening?
The commission is calculated by formula:
Commission = (current share price) x (number of lots) x 0,05.
- 4.21 Why do you add (or deduct) money for overnight positions (Swap)?
This is because the position prolongation is performed through short Roll-over or Swap (Tom/Spot) operations. Roll-over consists of 2 controversial positions with the same sum, but different dates (Tom – tomorrow, Spot – the second working day) and slightly different rates. Roll-over is an artificial closure of a position and a simultaneous opening of the similar position on the next date, taking into account the difference in the percent rates of the two currencies.
Depending on the position direction (buy or sell), the client gets (or pays) some sum for the position roll-over (it usually ranges from a tenth of a point to several points). When a position is rolled over from Wednesday to Thursday, the sum is triple. Why does the customer have to pay for a position roll-over? Because upon opening the position he received a credit in a currency he sells, and must pay interest. At the same time he put the purchased currency to a deposit and gets some interest for it too. The bank rates for these currencies differ, therefore a gap appears, which is considered during the position roll-over. If a customer sold a currency with a higher bank rate – he will pay for the roll-over. And if he purchased a currency with a higher bank rate, broker will pay him for the roll-over. Usually it is all calculated automatically
- 4.22 How long can I keep the position opened?
You can keep it open as long as you want, but note that you will pay (or receive) swap for transferring your position through every night
- 4.23 What are long-term and short-term positions?
In general, long-term positions are those, which are supposed to last several months or even years. Mid-term orders are those, the goals of which should be attained in the nearest 1-3 weeks. Such wording of the terms is spread within banks and investment funds, and is also used by market analytics in their prognoses. There is another scale between traders. Orders within 1 day are called “Intraday”, orders lasting several days are called “short-term”, mid-term – for a week or 2, long-term – for a month and more. This scale is, of course, unofficial, and is spread within self-traders.
- 4.24 What are “Margin Call” and “Stop Out”?
The company has the right to close client’s open positions compulsorily without a preliminary notification of the latter if the account current equity is less than 50% of the margin necessary for maintaining open positions (100% for NDD accounts). In the presence of several open positions, the company has the right to close one or several of them starting with the one which is the most loss-making. Account current state is monitored by the server that generates an order to close a position or several positions compulsorily (Stop out) if the Margin Level reaches the 20% (or less) value (50% for NDD accounts). Stop out is performed at the market current price in the order that clients’ requests arrived.
- 4.25 Why has my position closed by itself?
Apparently there were not enough funds on your account to keep the position opened. As soon as the margin level reaches 20%, the server automatically closes all the positions. This is also recorded in log files with a comment “stop out”. If several positions are opened, the first one to close will be the position with the highest floating loss.
- 4.26 What is a "trailing stop"?
The following happens when you set a trailing stop (for X points): terminal waits until the position reaches the profit of X points. After that it sets a S/L at the distance of X points from the current market price (in our case it is a “lossless” level). If it receives a quote, when the distance between the current market price and the S/L is bigger than X – it sets a new S/L at X points from the current market price. This way S/L follows the price at the distance of X points. Thus, trailing stop is an algorithm of S/L management – to follow the current market price.
Please note that trailing stop is an internal terminal function and works only when your terminal is up and running. If you put a trailing stop and close your terminal, the server will remember only the last S/L.
- 4.27 How do I reverse a position in Metatrader?
There is no automatic reverse yet in MT4. However, it can be done manually in several ways:
1. Open a reverse position and then close the first position
2. Open a reverse position with a volume twice higher than the first position’s volume, and then select option “Close overlapping positions”. Only the reverse position will remain. In this case you avoid paying spread for 2 positions
In MT5 for position reversal you should simply open a reverse position with a volume twice higher than the first position’s volume: the result will be only 1 order left with the same volume as the first position reversed.
- 4.28 Why do I see only 4 currency pairs in «Market Watch» window, while I know there should be much more of them?
Kindly make a right-click on any tool in your «Market Watch» window and select "Show all symbols".
- 4.29 What is a maximum deviation of the price and what is this option used for within the trading platform?
A maximum deviation - is a value of accessible deviation of the price expressed in pips.
By enabling the option “Maximum deviation from quoted price”, a trader automatically consents to a new price when opening an order if the new price doesn’t exceed the predetermined deviation. This option is available for the Instant execution type accounts and will be much useful in the conditions of highly volatile market when prices change dramatically.
During strong market fluctuations it can be difficult to open an order, and the option “Enable maximum deviation from quoted price” can help to save your time. Otherwise, in case a price changes fast when placing an order, the server will ask the trader to open a trade at a new price available for the moment. It will take up some time and can prevent the possibility of entering the market.
The trader places an Instant Execution order "BUY 1 lot of EURUSD at 1.2774". At this moment the pair is approaching a new price of 1.2775, the broker cannot accept the price of 1.2774 and offers the new price of 1.2775.The new offer appears in a new window, and the trader must either accept or refuse the new price.
Imagine now that the trader has set a maximum deviation of 5 pips, for example, when opening an order. Accordingly, if the difference between the quoted price (1.2774) and the new price (1.2775) is only 1 pip, the server will automatically open a trade at the new price of 1.2775 without having to send the new price message and wait for the trader’s decision.
As we can see, the setting of a maximum price deviation is used to speed up the execution of a trade, especially under volatile market conditions.
- 4.30 How to set a maximum deviation from a quoted price when opening an order?
The option «Enable maximum deviation from quoted price» is available when opening a transaction within a trading platform on the Instant Execution accounts. It will help you speed up the placing of orders during the time of highly volatile market.
To use this option, you should tick «Enable maximum deviation from quoted price» in the platform window when opening an order and select the pips value of maximum deviation.
Accordingly, if the price changes inside this range of 3 pips during the time of order opening, the order will be opened at a new price all the same.
The option can be also enabled within MT4 platform in the following way: Tools > Options > Trade > Deviation.
Please note that this option can be enabled only for market orders. Pending orders are activated as soon as the predetermined price is reached.
- 4.31 What are “Support” and “Resistance” levels?
“Support” and “Resistance” are technical analysis notions from the classic theory by J. Dow. Support level is a level lower than the current market price from which the trend, supposedly, can turn upwards. Resistance level is a level higher than the current market price from which the trend, supposedly, can turn downwards.
- 4.32 What is a figure?
Figure often means 100 points of profit, or market movement to 100 points. It can also mean some “round” numbers. E.g. “EUR/USD is moving through the 17th figure” means it passes 1.7000 level.
- 4.33 What is "Money Management"?
Money management is a system providing certain rules for accepting risks and including strict rules for trading. It is a stable, independent from time and situation, tactic of orders opening, a sum of fundamental and technical analysis, a striving for finding the best points to enter the market. This notion has become wider recently due to constant traders’ interaction on forums and communities, lost its concrete character, but become easier to explain. Thus, according to this new view of Money Management (or MM), it is considered a set of simple principles: do not put more than 1% of your deposit under risk for each order; use “no entrance” principle (it is better to wait for better points to enter the market and avoid orders at arguable levels); put S/L’s at 40-60 points from the open price; do not hunt instant profits (20-30 points), but concentrate on the long-term orders,. Which are more profitable and less risky; always keep technical and fundamental pictures in mind and make them the main reason for entering the market.
- 4.34 Where can I find MQL language guide for experts advisers and indicators?
- 4.1 What are the IP-addresses of trading servers
- 5. Affiliate-programs related questions
- 5.1 What types of partnership does LiteForex offer?
Each person who would like to cooperate with LiteForex group of companies can choose one of the following types of partnership programs:
- Bring your friend
- Regional Representative
- White Label
Depending on your experience, resources and the expected result, you can choose any option which fits you best.
- 5.2 How can I register in the "Internet-Partner" program?
To register in the “Internet-Partner” program, you need to send an application from your Client’s Profile. Having logged in, choose the “Affiliate programs” section, the “Internet-partner” program and then fill in the participation form. You can also use the quick registration form on the right side of the page http://www.liteforex.com/partners/.
- 5.3 Where can I get LiteForex banners?
You can get the banners in Affiliate Program section of your Client's Profile, and also at our site.
- 5.4 How does the affiliate link work?
You place LiteForex banner with the link at your site or distribute the link in other ways. The client, who is redirected to our site via your affiliate link and opens the trading account, becomes your referral. Every time your referral closes a transaction, you get commission equal to 2 pips. Besides, if the client recommended by you registers in an affiliate program, you get 10% from his affiliate commission.
- 5.5 How is the commission for the "Internet-Partner program" paid?
When you register in the “Internet-Partner” program, you get access to four affiliate accounts, each located on a separate trading server. When a referral closes a transaction, your commission is instantly deposited to the corresponding affiliate account.
- 5.6 How can I monitor the history of transfers to my affiliate account?
The partnership commission is reflected in the account history in MetaTrader4 trading terminal. Besides, you can view the affiliate commission amount in your Personal Profile by choosing the “Full statistics” tab in the “Affiliate program” section.
- 5.7 How can I withdraw my earnings?
There are several ways to withdraw funds from your affiliate account: WebMoney, Liberty Reserve, Moneybookers, OKPAY, Perfect Money, LiqPay, and wire transfer. A withdrawal application is filled in Client's Profile and processed according to the corresponding regulations. Minimal withdrawal amount is equal to $1.
- 5.8 Where can I find my affiliate link?
A letter containing your affiliate link and the information on affiliate accounts is sent via email, when the application for participation in affiliate program is confirmed. Also, the link can be found in the “Affiliate Program” section of the Client's Profile.
- 5.9 How long is an affiliate link active?
The lifetime of an affiliate link is not limited as long as at least one affiliate account is active.
- 5.10 Can I conduct trading operations on my affiliate account?
No, you can't. An affiliate account is used only to receive the commission. In order to conduct trading operations, you can open an additional trading account in your profile. Also, you can transfer funds from the affiliate account to the trading one.
- 5.11 What does “auto-referral” mean, and can my relatives become my referrals?
“Auto-referral” means getting the commission from your own trading accounts. Neither a partner nor his relatives or any partner’s affiliated entities may act as referral.
- 5.12 Can I review the list of attracted clients?
Yes, you can review the list of referrals in the Affiliate Program section of your Client's Profile.
- 5.13 How many people can I attract within the framework of the "Bring your friend" program?
There are no limitations. The more friends you bring, the more commission you get.
- 5.1 What types of partnership does LiteForex offer?